There are many networks that do not advertise their network name, or SSID, for extra security. Due to this, the only way for an iPad to connect to these types of networks is to manually enter the network information that is required to make a connection.
In order to accomplish this please follow these steps:
- Start the iPad
- Tap on the Settings The app icon looks like the following:
Once in the settings application, you will be at the General Settings screen as shown below.
- Tap on the Wi-Fi category to get to the screen where you will connect to a wireless network as shown below.
- Determine the correct Name, or SSID, that you will be connecting to and Tap on the OTHER ..button. You will now be at the Other Network screen where the iPad will ask you to enter the settings required to connect to the network.
In the Name field, enter the network name or SSID.
- Then tap on the Security button and you will be at the screen show below.
At this screen you need to select the wireless encryption that the network that network you wish to connect to is using. Select WPA2. After selecting the encryption type, tap on the Other Network button.
- You will now be back at the Other Network screen where the iPad is now prompting you to enter the password as shown below.
In the password field, please enter the password that is required to connect to the Wi-Fi network.
- Once you have entered in all the required information, tap the Join button on the iPad keyboard. The iPad will attempt to connect to the network, and when finished, will display the Wi-Fi settings screen again, but this time with the joined network listed and with a checkmark next to it as shown below.
Screen showing the iPad connected to a wireless network
This checkmark designates that your iPad is connected to the network. You can also see that your iPad is connected to a wireless network as in the upper left-hand corner you will see the word iPad with the Wi-Fi symbol () next to it. You can now go back to your home screen and use any apps that require Wi-Fi connectivity.
8. If they can't connect. Have them try one of their Personal devices such as an Ipod or Cell Phone and if they still can't connect escalate the ticket to the Deployment Team to troubleshoot further.
NOTE: If they are able to connect with their personal device then it may be an Uber device issue and they should be referred to Uber for more help.