Question/Issue:
My Associates cannot punch into the PC Clock
Troubleshooting Steps:
- What is the error message you are receiving?
- If you don't know what the error message is, go to “Daily Overview.” Select “View Punch” for that associate. Click on “Raw Punches” on the menu at the bottom of the screen. This will help get you a specific error message based on PC Clock activity. If there is no data under “Raw Punches” - it may be a computing problem that PC Clock is not responding properly.
- If you don't know what the error message is, go to “Daily Overview.” Select “View Punch” for that associate. Click on “Raw Punches” on the menu at the bottom of the screen. This will help get you a specific error message based on PC Clock activity. If there is no data under “Raw Punches” - it may be a computing problem that PC Clock is not responding properly.
- Are they on Full Schedule Validation? If so, is the punch in/out time within the grace period of 6 min before/after start time and 3 hours before/after end time?
- Is the Associate scheduled?
- Is the schedule Posted?
- Try doing a download/upload of data
- Is it only one Associate or All associates? If all of the other above seem correct, an IT ticket may be required to investigate. Ensure to include Associate(s) name and shift details.
Job Aid Reference:
Uploading Punches from PC Clock
Downloading Data to PC Clock
Master Training site (Managers):
https://sites.google.com/recipeunlimited.com/rmsandjarvis/home
Comments
1 comment
Back of the house staff can not get to PC Clock with out a server present to switch the screen to where the PC Clock is
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