Jason
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Skip The Dish - Tablet Troubleshooting
NOTE: The Brand3p network should not be used by store staff to connect their cell phones to the Internet as this may cause interference with the tablet. 1. Forget all connected Wi-Fi networks G...
IMPORTING SALES MIX (MICROS)
Importing Sales Mix (Micros) Micros should automatically import sales into Optimum but occasionally this may not happen. To determine if sales are missing, check the Sales Mix module in Optimum...
Move 5000 PATT - Performing a Download from Chase Estate Manager
This is to be performed when required to download the latest Chase parameters, Core App, or Recipe Web App from Chase Estate Manager. This should automatically happen every night, however there ma...
RMS - I posted my count and realized there is an error in my counts
Question/Issue:I posted my count and realized there is an error in my counts Troubleshooting Steps:You can perform an Inventory Adjustment to reflect on your next count - it will not correct the cu...
RMS - I have not received my order confirmation from Sysco or GFS
Question/Issue:I have not received my order confirmation from Sysco or GFS Troubleshooting Steps: If email confirmations have not been received to restaurant email within 15 minutes of placing ord...
RMS - I have a duplicate posted invoice
Question/Issue:I have a duplicate posted invoice Troubleshooting Steps: This usually happens if the restaurant receives and posts the delivery before it gets imported, then it gets imported and so...
RMS - I ran my end of day for Sunday by accident before finishing and posting my counts
Question/Issue:I ran my end of day for Sunday by accident before finishing and posting my counts Troubleshooting Steps: Cannot move their date back. Just note the AvT will include Monday’s sales i...
RMS - I did a price adjustment and it is not reflected on my AvT
Question/Issue:I did a price adjustment and it is not reflected on my AvT Troubleshooting Steps: Did the user enter a .0001 in the Quantity field when entering in the price adjustment? Was the pri...
RMS - The theoretical information on my AvT looks wrong
Question/Issue:The theoretical information on my AvT looks wrong Troubleshooting Steps: Validate the Business Date of the count is the Sunday’s date to ensure all correct sales are being captured ...
RMS - How do I change the pay rate information?
Question/Issue:How do I change the pay rate information? Troubleshooting Steps:You have to “Add a Pay Rate” as that will have an updated effective date and will end the other pay rate effective dat...