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Mike Pereira

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  • How to Turn off the POS Terminal and KDS

    You may have the need to reboot your POS terminal if the screen is frozen or is not communicating to the network.  To Power off the terminal, press down on the Power button.  Once the screen goes b...

  • How to Reboot your POS Terminal

    You may have the need to reboot your POS terminal if the screen is frozen or is not communicating to the network.  To Power off the terminal, press down on the Power button.  Once the screen goes b...

  • Move 5000 PATT - Check did not Automatically Close on the POS

    When a server/bartender approaches a manager/supervisor to inform you that the table never closed after payment, follow these steps: 1. Take the payment receipt and review the following points to e...

  • Move 5000 PATT - Key Exchange Message

    Issue:  When performing a transaction on the Move 5000 PATT device a "Key Exchange" message displays while processing a payment card   Resolution: Every day, all of the devices need to perform an u...

  • How to Reprint/ Look Up Guest Checks - Electronic Journal - Current Date - (if you know the check number)

    1. On your Back Office computer, move your mouse to the bottom of the screen and select “Start”. 2. Type "EJ Print" and then select EJ Print.  3. In the “Electronic Journal Print Utility”, click ...

  • How to Reprint/ Look Up Guest Checks - Electronic Journal - Previous Days - (if you know the check number)

    1. On your Back Office computer, move your mouse and double click the desktop icon “EJPrint” to open Electronic Journal Reports.   2. In the “Electronic Journal Print Utility”, click the folder ic...

  • SCENE FAQ

    Here are some helpful tips regarding the SCENE Program: There is only one SCENE card allowed per check.  If more than one Guest would like to use their cards on the same table, the table MUST be s...

  • RBOS - Unable to Complete End of Day

    If you get an error message when completing the End of Day: "Cannot post until this workflow has been posted on MM/DD/YYYY"   1. Type "Workflow Calendar" in the top search Area 2. Select the previ...

  • Cisco VOIP Phones - Quick Reference Guide

    This article applies to the following phone sets: Cisco 3905: Cisco 7811: 1 Dial To place a call, pick up the handset and enter a number. For Outbound Calls: Dial 9 first followed by the phone n...

  • Group Menu POS Procedure

    This is how the majority of the Group menus work at CARA.  The Price Point MUST be punched in AND sent first before you can access the no charge items. This example is from PUBS:       If the price...