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Marvin Clarke

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  • Google Drive Files Missing

    Issue Files in Google Drive are not showing.   Resolution Open Chrome browser At the top right, click More. Click More tools > Clear browsing data. At the top, choose a time range.  You can start ...

  • Self-Serve Password Reset

    Issue User forgot their password.   Cause User has been using PIN or Fingerprint to sign-in.   Resolution Go to http://passwordreset.microsoftonline.com to reset password. Ensure you have configure...

  • How to access RDS

    Go to https://corp.cara.com (if in the office go to rds.cara.com via Internet Explorer) Enter your username and password Click Sign In   If you receive the screen below, put a check in the box “Do...

  • How To Change Your Voicemail PIN

    Note: Open Chrome via RDS (corp.cara.com) if doing this remotely.   1. Go to https://cosccuc01.caraoperations.com/inbox/ 2. Open Chrome, click Advanced then Proceed to.   3. Enter your network Use...

  • Issues Attaching Files via Gmail

    Issue Browser stops responding when trying to attach a file from local machine.   Cause Browser cache could be corrupt or network drives did not disconnect properly.   Solution 1: Trying clearing ...

  • Corporate WiFi

    Issue User says they're in the office and can't connect to RECIPE_CORP.   Cause This is usually caused by an expired network password.   Resolution Have the user reset their password via SSPR or y...

  • Tableau Access

    If an associate is requesting access to Tableau, please direct them to send and email to Susan Kovacs - skovacs@recipeunlimited.com

  • Connect to JDE remotely

    If a user reports that they can't connect to JDE remotely and have the following screen. It means that they have connected to the incorrect site.     They need to go to corp.cara.com/jde

  • T-Series Laptop Won't Turn on

    Issue Laptop won't turn on.   Cause Usually the laptop is stuck in a sleep state.   Resolution Disconnect the power adapter. Take a small paper-clip or similar item, turn the laptop over and locate...

  • Missing Chrome Bookmarks After Chrome 102 Update

    Issue User may say that they've recently lost all their Chrome bookmarks   Cause Chrome New Profile Separation Dialog Chrome 102 brings better separation between personal and enterprise-managed dat...