Jason
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Activity overview
Latest activity by Jason-
Jason created an article,
DoorDash Support
DoorDash has improved their Support flow to ensure their merchants and partnered providers are fully supported! Please see below for the best practices to ensure your requests are escalated to the ...
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Jason created an article,
Maxwell tech hours
Maxwell tech hours - If you need support outside of these hours, you will need to escalate to Maxwell (dcole@maxwellpaper.ca, dispatch@maxwellpaper.ca) Monday to Friday: 9:00am to 9:00pmWeekends/H...
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Jason created an article,
Jarvis - RMS Tab is showing a blank screen
Issue: On the Jarvis website, under the user profile the RMS tab is blank as per screenshot below. Solution: The temporary workaround until the Jarvis team implements a permanent solution is to...
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Jason created an article,
Caraview / Recipeview: Login and Password Management Process
Recipe View Login and Password Management Process Please see the following document, you can share with the location. https://drive.google.com/file/d/1Say9gFOXBOI0ZCue8aO5eyL3hiqIi0r6/view?usp=s...
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Jason created an article,
Cleaning your payment terminals - Guidelines From Chase Paymentech on how to clean payment terminals
Keep card readers and point-of-sale equipment clean and disinfected. Make sure to disconnect and turn off equipment first. Do not use solvents, detergents, or abrasive cleaners. Using a lightly ...
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Jason created an article,
Cleaning your POS Screens, Monitors and KDS touchscreens
NOTE: For stubborn stains, use isopropyl (rubbing) alcohol. You do not need to rinse the case afterwards as the alcohol evaporates quickly and does not leave a residue. CAUTION: Do not clean th...
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Jason created an article,
Disabling Tip for IPP320
Issue:The Restaurant would like the TIP option removed from the IPP320 devices. Solution:RDP into the location -> right click Merchant Connect Multi and run it as an administrator Right click t...
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Jason created an article,
Aggregator (integrated Skip) - Changing the printing location
Issue: The location would like the aggregator orders to print on a different printer eg. The orders are currently printing at the bar, but they would like it to print at Serv 4. Solution: -pos ...
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Jason created an article,
RMS - "Please Clock In" error message on the POS
Issue: Getting "Please Clock in" when a server swipes their card on the POS terminal. Solution: Ensure the employee does not have an "Hourly Job" in POSConfigPOSConfig -> Employees -> Employees...
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Jason created an article,
Move 5000 PATT - The tip amount is not showing on the receipt
Issue: The tip amount is not showing on the receipt Solution: The receipt only shows the final total. *** Note there is a change coming in 2020 which will print the tip on the receipt *** To view ...