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Knowledge Base & FAQs
Service Desk Knowledge Base Articles
- List of SME's (Subject Matter Expert) per brand
- Instructions for Garnish KDS for Large Combo Units
- Clear Cache
- How to adjust store hours for eCommerce
- eOrder/eComm - How to obtain the event logs
- eCommerce - All ecomm orders are not printing to any printer.
Important Info For All Restaurants
- How to view your Zendesk tickets
- Password Reset Requirements (Active Directory Login - Windows / RDS)
- FREQUENTLY ASKED QUESTIONS: eOrder, Take Out and Delivery Driver cashout
- Troubleshooting Xerox Printer issues and How to order iPad, SRM and Xerox printer toner or drums
- Recipe IT Service Desk Response times, Resolutions, & Escalations
- eHarvey's - How to void and view mobile orders
Payments and Payment Devices
- How To Refund To Guest Card for Harvey's
- BMO Debit MasterCard Issues
- eSwiss- Delivery was not registered on the read but Dragon tail says ticket is closed
- Move 5000 - Offline transaction report for the last 24hrs
- Move 5000 PATT - Key Exchange Message
- Move 5000 PATT - The tip amount is not showing on the receipt
Micros POS
- How to Turn off the POS Terminal and KDS
- Insert Condiment
- Cannot Add Different Order Types
- Menu Item Availability - 86ing an item - stocking in or out a menu item
- "Please Clock In" error message on the POS after staff swipe card
- Aggregrators - Micros - FMR - MyMicros
Givex and SCENE
WiFi
Phones and Fax
Back Office Applications
- G-Suite - How to setup email forwarding from my Recipe G-Suite email account
- Turning off 2-sided(double sided) printing on Xerox Printer
- JARVIS - Not receiving push notifications on my device for Scheduling.
- JARVIS - Unable to log into Jarvis via Desktop or App
- JARVIS - Incorrectly linked Jarvis profile to wrong RMS profile
- Jarvis - RMS Tab is showing a blank screen
Promoted articles
- How to view your Zendesk tickets
- Password Reset Requirements (Active Directory Login - Windows / RDS)
- FREQUENTLY ASKED QUESTIONS: eOrder, Take Out and Delivery Driver cashout
- Troubleshooting Xerox Printer issues and How to order iPad, SRM and Xerox printer toner or drums
- Recipe IT Service Desk Response times, Resolutions, & Escalations
- How To Refund To Guest Card for Harvey's
- BMO Debit MasterCard Issues
- How to Turn off the POS Terminal and KDS
- Insert Condiment
- Cannot Add Different Order Types
- G-Suite - How to setup email forwarding from my Recipe G-Suite email account