How to view your Zendesk tickets

If you want to know the status of your ticket, provide an update to your ticket or just look at your ticket history, please follow the steps below. 

1. Go to help.cara.com and click on "Sign in".  A window will popup and will ask you for your email address and password. 
   *** Please note, the password is NOT linked to your Windows login so the password might be different. ***
   
   
   • If you forget your password, click "Forgot my password" to have your password reset.   
   • If you have submitted a ticket with the email address you are using, but do not have a password, click "Get Password" 
   • If you have never submitted a ticket with the email address you are using, click "Sign up" 
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2. Once signed in, you should see your name or store name in the top right of the screen
   
   
   • Click the arrow and select "My Activities"
     
     
   • You will now see all tickets opened under your store or email address