Vendor - Troubleshooting Xerox Printer issues and How to order iPad, SRM and Xerox printer toner or drums

IMPORTANT - READ THIS ARTICLE TO THE END

Help Tips – Customer Self help - CSR

• Lines down page when copying/scanning – Please clean Slit glass – CSR

• Do not overload paper in trays, overloading the trays can cause the printer to jam CSR

• Clearing paper jams use 2 hands inside or outside printer, gently pull on paper straight – CSR

• Poor print is never caused by the toner cartridge 

Minimizing Paper Jams - The following can cause paper jams:

• Selecting the incorrect paper type in the print driver • Loading paper incorrectly 

• Using damaged paper • Using unsupported paper • Always use clean, undamaged paper

• Overfilling the tray • Adjusting the paper guides improperly

• Store paper in a dry location• Avoid paper that is curled, torn, moist, creased, or folded

• After loading the trays, select the correct paper type and size on the control panel

Note: Toner should never be replaced unless cartridge is empty – Toner never causes poor print 

Symptoms related to drum replacement.

• High pitch squeaky noise – can be Drum cartridge or Fuser Unit

• Vertical Lines, Vertical White Lines or Bands down the page when printing i.e. config page, (not coping, scanning) – can be Drum cartridge or Fuser Unit

• Light undertone Print, printouts faint or blurry – can be Drum cartridge only

• Ghosting image, repeating marks on page - can be Drum cartridge or Fuser Unit

• Wide black horizontal Bands – can be Drum cartridge

• Black printed page, Dark image or Blank Page – can be Drum cartridge

• Uneven Density - can be Drum cartridge

• Background Gray or Grainy print – can be Drum cartridge

Toner Smears and Unfused Image – can be Fuser unit  

Our vendor, Compugen is providing Restaurants with preferred pricing for your genuine Xerox printer toner for your back office printers.

Non-genuine toner has caused issues, which has resulted in store support charges.

Please note that consumable items such as Printer Toner and Drum Kit are not part of the IT coverage and can be ordered via the below Compugen links by the Restaurant.