26-Oct-2016 - Swiss Chalet order processing Outage

ISSUE:

Please be advised that the Swiss Chalet Call Centre is experiencing issues with the e-Order and the Web application.

RESOLUTION ACTIONS:

The Service Desk has engaged the necessary teams and they are investigating.

NOTE TO RESTAURANTS:

In order to protect the business, if a guest calls the restaurant directly to place a delivery or call a head order, please proceed to place their order.

As well, Restaurants should be following the Off Premise Order Recovery Process. Documentation is located on the mySwiss website, or they may go directly to this link: http://myswiss2010.cara.caraoperations.com/Site%20Pages/OffPremiseOrderRecoveryProcess.aspx

NEXT UPDATE:

In 15 minutes or sooner if resolved.