MSR Fix for Scene and CAA Cards (sometime GC on Elite POS)

Update as of Oct 29 2025:  update done for doc to address ongoing CAA and scene issue with swipe on engage one POS.  Do not apply the MSR update to RP7800

Issue: (this is on the assumption that the pos config setting is correct)

When swiping GC, Scene or CAA card on the ElitePOS, Micros returns a ‘/’ on the card info line instead of the card number.

or

When Swiping a newly issued CAA card(see below) on a RP7800, Micros does not recognize the card, but Givex and Scene works fine. 

Discovery:

Using Notepad to see card info retrieved on swipe, both CAA and Scene cards have data embedded on Tracks 1 and Track 2.  Testing reveals that Track 1 contains customer info (name etc.) and Track 2 contains the actual needed card number.

The MSR by default is configured to read all tracks.  Because of this, since track 1 is not a numeric value, Micros doesn’t recognize the data and errors.

Although the error only flashes and is never visible to user, I have found that the error thrown is ‘Invalid Magnetic Swipe’.

The MSR default setting is actually set in the firmware of the MSR and is not configured in the OS or in Micros.

Solution:

The MSR Configuration Utility can reconfigure the MSR to only read Track 2 data.

Reference:

See Zendesk problem ticket number 279237.

Instructions:

1. The MSR Configuration Utility is stored in
2. C:\_Apps\HP MSR app\ on the server
3. If it is not on the Server, then get from \\cadfs\Software\RestaurantsISO\SDMasterRepository\Applications\
   
4. Log into the POS workstation as local Administrator. (note: this will not work if you are doing this while logged in as carasvc)
5. Close OPS (MICROS RES) on the POS
6. Copy the HP MSR app folder to C:\POS_Utilty folder of the POS workstation.
7. On the POS workstation, Navigate to C:\POS_Utilty\HP MSR app folder.
8. Run sp98970.exe as admin.  Accept the UAC prompt and then click Next.

7. Accept the License Agreement and click Next.

8. Click Next to save to default location.

9. The HP MagSwipe Configuration Utility will open.

10. Click the Change Basic Reader Settings button.

11. Select the Track Settings tab. and enable Track 2 only

13. Click the Send to MSR button. Wait til you get a Message box indicating successful transmission to MSR popping up.  then Click OK
14. Click Close button and then Exit button.  Restart OPS(Micros RES)
15. Utility can be launched anytime from C:\SWSetup\SP98970\MagSwipeCfgUtil.exe and for any change to be applied, OPS must be closed when settings is being adjusted. 

NOTE: There are a few early release of the Win10 Elite POS which has firmware issue with the MSR card reader where it won't be able to read the track used by CAA/Scene/Givex card, please attempt to update the BIOS before changing the POS terminal. 

~exported to Google KB~