The Business Analyst Team has not been involved in the development of MOBI.
DO NOT ESCALATE ANY MOBI RELATED TICKETS TO THE BA TEAM!
MOBI KB - for stores to read how to's and even open a ticket with them as needed: https://support.mobi2go.com/
MOBI Online Portal - for stores to sign it an make any needed changes for their store: https://www.mobihq.com/
If MOBI orders are failing to print and going to the backup printer, normal troubleshooting should be performed by the Service Desk agent.
MOBI Issues Escalation table
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