The following are the links to the various FAQs on the MOBI website.
How would a location stock out an item?
How would a location stock an item?
How would a location reprint an order?
Orders cannot be reprinted, you will need to get
How would a location refund a customer? Follow the Chase payment steps to issue a refund and then follow MOBI steps to remove from MOBI sales https://support.mobi2go.com/hc/en-us/articles/900002308046-How-to-refund-an-order-#how-to-refund-an-order--0-0
Are TIPS enabled for the restaurant? If so, how is that calculated and displayed at the restaurant? Currently at the restaurant’s discretion.
(add a screenshot from Micros)
Is this pre-paid order only or can customers pay cash? Prepaid only, no cash.
Can the restaurant modify an order once it's received? No, all orders are final.
How would you cancel an order? Any order is tendered when sent through. Customers would need to call the store to cancel and it is at the restaurant’s discretion to refund or not.
When are the orders tendered and the payments processed if prepaid? Orders are finalised as soon as payment is completed.
How would you pull up a check/review the customer history (Not using EJ)?
Either through POS or MOBI platform - https://support.mobi2go.com/hc/en-us/articles/360000054683-View-sales-reports
How would a location close their store/adjust hours?
Store Status: https://support.mobi2go.com/hc/en-us/articles/210867143-Managing-the-status-of-your-store
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