Procedure for all Reset Requests effective 04/25/22

Below is the current procedure for all Reset Requests effective immediately.

This procedure must be followed until further notice.

1. Reset Request Received
2. mRemote to restaurant server
3. open a cmd prompt and run netstat -a
4. copy results from step 3 to the ticket
5. Restart 'Visionmax Daemon Service'
6. run netstat -a
7. copy results from step 6 to the ticket
8. send an email to the Call Centre Team Leads requesting that a test order be sent to the location
9. if the test order is successfully received, copy the Daeman.log found at C:\Program Files (x86)\VisionMax Solutions Inc\CaraDaemon\logs to the ticket and assign to TS.
   
   If the test did not print:
   
10. once test order has been sent, run netstat -a
11. copy results from step 9 to the ticket
12. Restart 'World Wide Publishing Service'
13. run netstat -a
14. copy results from step 12 to the ticket
15. send an email to the Call Centre Team Leads requesting that a 2nd test order be sent to the location
16. once test order has been sent, run netstat -a
17. copy results from step 15 to the ticket
18. if the test order is successfully received, copy the Daeman.log found at C:\Program Files (x86)\VisionMax Solutions Inc\CaraDaemon\logs to the ticket and assign to TS.

IN EITHER SITUATION, PLEASE BE SURE THAT THE LOCATION IS OPERATIONAL BEFORE ASSIGNING TO TS.