Troubleshooting Xerox Printer issues and How to order iPad, SRM and Xerox printer toner or drums

IMPORTANT - READ THIS ARTICLE TO THE END

Help Tips – Customer Self help - CSR

• Lines down page when copying/scanning – Please clean Slit glass – CSR

• Do not overload paper in trays, overloading the trays can cause the printer to jam CSR

• Clearing paper jams use 2 hands inside or outside printer, gently pull on paper straight – CSR

• Poor print is never caused by the toner cartridge 

Minimizing Paper Jams - The following can cause paper jams:

• Selecting the incorrect paper type in the print driver • Loading paper incorrectly 

• Using damaged paper • Using unsupported paper • Always use clean, undamaged paper

• Overfilling the tray • Adjusting the paper guides improperly

• Store paper in a dry location• Avoid paper that is curled, torn, moist, creased, or folded

• After loading the trays, select the correct paper type and size on the control panel

Note: Toner should never be replaced unless cartridge is empty – Toner never causes poor print 

Symptoms related to drum replacement.

• High pitch squeaky noise – can be Drum cartridge or Fuser Unit

• Vertical Lines, Vertical White Lines or Bands down the page when printing i.e. config page, (not coping, scanning) – can be Drum cartridge or Fuser Unit

• Light undertone Print, printouts faint or blurry – can be Drum cartridge only

• Ghosting image, repeating marks on page - can be Drum cartridge or Fuser Unit

• Wide black horizontal Bands – can be Drum cartridge

• Black printed page, Dark image or Blank Page – can be Drum cartridge

• Uneven Density - can be Drum cartridge

• Background Gray or Grainy print – can be Drum cartridge

Toner Smears and Unfused Image – can be Fuser unit  

Our vendor, Compugen is providing Cara restaurants with preferred pricing for your genuine Xerox printer toner for your back office printers.

Non-genuine toner has caused issues, which has resulted in store support charges.