How to Refund to a Guest's Credit Card

Please be advised: This can only be completed on a POS Terminal which does not have a wire payment terminal attached to it.

NOTE: Refunds and Voids cannot be done on PATT devices and stores should not be transferred to Chase to get this done. Refunds are not allowed via the payment devices as a security measure.

If you need clarification reach out to any Team Leads.  

TRANS VOID:

***** THIS IS TO BE USED WHEN THERE IS AN OFFSETTING SALE****

1. Swipe your Manager's card and open a new table in the dining room.   If correcting a check that has occurred that evening, use the same server ID for the correction

2. Hit the Edit Check button and select TRANS VOID.  Press the Previous button

3. Enter in the same menu items that are on the original check.  Select a Reason to proceed.

4.  Press Pay and Hit the CC Authorize button and enter the Credit card number and expiry date.

5.  A slip will print out of the POS terminal and an authorization will appear on the screen. Type in the final total INCLUDING TIP and Hit CC Finalize.  Confirm the tip amount is correct and press OK.  A second slip will print out, keep this copy for your reference. The amount will be refunded to the card during the overnight credit card batch settlement. 

Paycard Adjust/Non-Revenue Sale:

***** THIS IS ONLY TO BE USED WHEN THERE IS NO OFFSETTING SALE****

1. Swipe your Manager's card and open a new table in the dining room. If correcting a check that has occurred that evening, use the same server ID for the correction

2. Hit the Void button and go to the pay screen.

3. Make sure you see "Void" in the top left corner and select the “Paycard Adjust” button.

4. Enter the total amount that needs to be refunded (including tax and tip) and hit enter.

5. Select a Reason to proceed.

6. Hit the CC Authorize button and enter the Credit card number and expiry date.

7.  A slip will print out of the POS terminal and an authorization will appear on the screen. Hit CC Finalize and the amount will be refunded to the card. A second slip will print out, keep this copy for your reference.  The transaction will be refunded to the card during the overnight credit card batch settlement. 

Note: When preparing the deposit, the total of the non-rev void needs to be subtracted from the total cash due.