Escalating Issues to Scene Support

Objective: Scene is requiring that individual store incidents to be raised on their Trello ticketing portal.

Please start using this Trello Link for escalating issues to Scene https://form.jotform.com/213126126511240

**For issues affecting multiple stores - Please follow the normal email escalation process**

The form will look like this:

Just make sure to include the store name and Zendesk ticket on the title.

Select Scene+ on the person submitting the request since we don't have Recipe as an option.

Pick the severity level based on the impacted users

Please provide as much details as you can.