I have a duplicate posted invoice
- This usually happens if the restaurant receives and posts the delivery before it gets imported, then it gets imported and someone posts it again as the system does not recognize a duplicate invoice number if it is received through different methods
- Restaurants need to wait until it is imported to help prevent this.
- To correct it, they can create a Return entry for the duplicate invoice.
Job Aid Reference:
Entering a Product Return
Links to Training Sites:
Master Training site (Managers):
ESS (Employee Self Serve):