You may occasionally get an error message when performing a SCENE transaction. Here is a list of common error messages and their meaning:
| Error Message | Description | Trigger |
| Error 1001 - Transaction failed. Please try again. | Authentication error | Credentials are missing, or username is empty |
| Error 1002 - Transaction failed. Please try again. | Unrecognized service request | Not Used |
| Missing or Invalid field value | Used when we use Regex to validate fields: LocationCode, Brand, TransactionId. We doing [a-zA-Z] regex validation mostly | |
| Error 2001 - Transaction failed. Please try again. | Invalid WS user login | username/password are not match |
| Error 2002 - Transaction failed. Please try again. | User not authorized to make request | Verification if user able to make calls to our WCF methods (get balance and save transaction) |
| Error 3001 - Session timeout. Please try again. | Web service not available | Not Used |
| Error 3002 - Session timeout. Please try again. | System failure parsing request | Not Used |
| Error 3003 - Session timeout. Please try again. | System failure generating response | Global exception Catch, if something unexpected happen, we don't know what exactly happen |
| Error 4001 - Transaction failed. Please try again. | SourceID not found/Invalid | Source ID is not equal to 8889 |
| Error 4002 - SCENE member card number not found. Please contact SCENE for more details. | Member card number not found or is invalid | Member Card Number is invalid or missing |
| Error 4003 - SCENE member card number suspended. Please contact SCENE for more details. | Account Suspended. | Account status is suspended |
| Error 4004 - SCENE member card number is inactive. Please contact SCENE for more details. | Account Inactive. | Account is inactive |
| Error 4007 - Transaction failed. Please try again. | Duplicate transaction ID | Transaction with the same name already exists |
| Error 4009 - Transaction failed. Please try again. | Invalid transaction type | Not Used |
| Error 4010 - Transaction failed. Please try again. | Invalid transaction amount | Transaction Amount < 0 |
| Error 4011 - Maximum daily transactions reached. | Maximum daily transactions reached | Number of ISSUE only transactions on the same day, same brand, same card is greater than Max allowed transactions (3) |
| Error 4012 - Check does not contain food or alcohol. | Transaction Items Cannot Be Empty | Transaction does not have any items (SKU) inside |
| Error 4101 - Redemption request failed due to lack of points (Insufficient points). | Redemption request failed due to lack of points (Insufficient points) | Redeem or Reversal: Points < 0 |
| Error 4226 - Transaction failed. Please try again. | Invalid Transaction Date | Not Used |
| Error 4600 - Transaction failed. Please try again. | Invalid Brand | Can't find brand in our database |
| Error 4602 - Transaction failed. Please try again. | Invalid location code | Can’t find location in our database |
| Error 4604 - Transaction failed. Please try again. | Invalid SKU | Can’t find SKU Id in our database |
| Error 4605 - Transaction failed. Please try again. | Invalid Quantity | Quantity < 0 |
| Error 4607 - Transaction failed. Please try again. | Invalid Campaign Code | Not Used |
| Error 4608 - Transaction failed. Please try again. | Invalid Check number | Not Used |
| Error 4609 - Transaction failed. Please try again. | Invalid Check Sequence | Not Used |
| Error 4610 - Transaction failed. Please try again. | Invalid Revenue Centre | Not Used |
| Error 4612 - Transaction failed. Please try again. | Missing Transaction Description | Transaction Description is empty |
| Error 4613 - Transaction failed. Please try again. | Transaction Subtotal Amount is invalid | Transaction Subtotal Amount < 0 |
| Error 4614 - Transaction failed. Please try again. | Transaction Tax Amount is invalid | Transaction Tax Amount < 0 |
| Error 4620 - Transaction failed. Please try again. | Transaction not found for reversal | Can’t find original transaction in DB |
** Updated 04/19/2017: Error 4621 - SCENE Points already applied on check | Duplicate Check number and sequence | Transaction with the same : Check Number, Check Sequence, Location Code already exists. Unable to use the same card number on the same check. |
| Error 4622 - Transaction has already been reversed. | Transaction has already been reversed | Trying to reverse transaction which was already reversed |
| Error 4623 – Points must be removed before redeeming points | Unable to perform redemption after points have been earned in the check | Attempt to REDEEM points when ISSUE is present in the check already. |
| Error 4624 – Cannot redeem more than $XXX per check | Unable to redeem more than $XXX per check and account | Attempt to REDEEM more than XXX00 points by check. |
| Error 5053 - Redemption amount must be a multiple of $10. Please try again. | Transaction amount for Redeem is invalid | Transaction Amount <= 0 or not multiple of 10 |
| Error 5054 – Transaction failed. Please try again in 60 seconds. | Redeem is invalid. Please try it again in 60 seconds. | 2nd Redeem transaction with the same SCENE account attempted within 60 seconds after the first one. |
| Error 5055 – Transaction failed. Please try again. | Location POS system is invalid | Location receives a transaction that is not Micros or Maitre'D. |
| Error 5056 – Minimum redemption requirements are not met. Please try again. | Not enough food amount to qualify for redemption value | Food amount in the check < redeem amount (See * Logic for Redemption) |
Comments
0 comments
Article is closed for comments.