You may occasionally get an error message when performing a SCENE transaction. Here is a list of common error messages and their meaning:
Error Message |
Description |
Trigger |
Error 1001 - Transaction failed. Please try again. |
Authentication error |
Credentials are missing, or username is empty |
Error 1002 - Transaction failed. Please try again. |
Unrecognized service request |
Not Used |
|
Missing or Invalid field value |
Used when we use Regex to validate fields: LocationCode, Brand, TransactionId. We doing [a-zA-Z] regex validation mostly |
Error 2001 - Transaction failed. Please try again. |
Invalid WS user login |
username/password are not match |
Error 2002 - Transaction failed. Please try again. |
User not authorized to make request |
Verification if user able to make calls to our WCF methods (get balance and save transaction) |
Error 3001 - Session timeout. Please try again. |
Web service not available |
Not Used |
Error 3002 - Session timeout. Please try again. |
System failure parsing request |
Not Used |
Error 3003 - Session timeout. Please try again. |
System failure generating response |
Global exception Catch, if something unexpected happen, we don't know what exactly happen |
Error 4001 - Transaction failed. Please try again. |
SourceID not found/Invalid |
Source ID is not equal to 8889 |
Error 4002 - SCENE member card number not found. Please contact SCENE for more details. |
Member card number not found or is invalid |
Member Card Number is invalid or missing |
Error 4003 - SCENE member card number suspended. Please contact SCENE for more details. |
Account Suspended. |
Account status is suspended |
Error 4004 - SCENE member card number is inactive. Please contact SCENE for more details. |
Account Inactive. |
Account is inactive |
Error 4007 - Transaction failed. Please try again. |
Duplicate transaction ID |
Transaction with the same name already exists |
Error 4009 - Transaction failed. Please try again. |
Invalid transaction type |
Not Used |
Error 4010 - Transaction failed. Please try again. |
Invalid transaction amount |
Transaction Amount < 0 |
Error 4011 - Maximum daily transactions reached. |
Maximum daily transactions reached |
Number of ISSUE only transactions on the same day, same brand, same card is greater than Max allowed transactions (3) |
Error 4012 - Check does not contain food or alcohol. |
Transaction Items Cannot Be Empty |
Transaction does not have any items (SKU) inside |
Error 4101 - Redemption request failed due to lack of points (Insufficient points). |
Redemption request failed due to lack of points (Insufficient points) |
Redeem or Reversal: Points < 0 |
Error 4226 - Transaction failed. Please try again. |
Invalid Transaction Date |
Not Used |
Error 4600 - Transaction failed. Please try again. |
Invalid Brand |
Can't find brand in our database |
Error 4602 - Transaction failed. Please try again. |
Invalid location code |
Can’t find location in our database |
Error 4604 - Transaction failed. Please try again. |
Invalid SKU |
Can’t find SKU Id in our database |
Error 4605 - Transaction failed. Please try again. |
Invalid Quantity |
Quantity < 0 |
Error 4607 - Transaction failed. Please try again. |
Invalid Campaign Code |
Not Used |
Error 4608 - Transaction failed. Please try again. |
Invalid Check number |
Not Used |
Error 4609 - Transaction failed. Please try again. |
Invalid Check Sequence |
Not Used |
Error 4610 - Transaction failed. Please try again. |
Invalid Revenue Centre |
Not Used |
Error 4612 - Transaction failed. Please try again. |
Missing Transaction Description |
Transaction Description is empty |
Error 4613 - Transaction failed. Please try again. |
Transaction Subtotal Amount is invalid |
Transaction Subtotal Amount < 0 |
Error 4614 - Transaction failed. Please try again. |
Transaction Tax Amount is invalid |
Transaction Tax Amount < 0 |
Error 4620 - Transaction failed. Please try again. |
Transaction not found for reversal |
Can’t find original transaction in DB |
** Updated 04/19/2017: Error 4621 - SCENE Points already applied on check |
Duplicate Check number and sequence |
Transaction with the same : Check Number, Check Sequence, Location Code already exists. Unable to use the same card number on the same check. |
Error 4622 - Transaction has already been reversed. |
Transaction has already been reversed |
Trying to reverse transaction which was already reversed |
Error 4623 – Points must be removed before redeeming points |
Unable to perform redemption after points have been earned in the check |
Attempt to REDEEM points when ISSUE is present in the check already. |
Error 4624 – Cannot redeem more than $XXX per check |
Unable to redeem more than $XXX per check and account |
Attempt to REDEEM more than XXX00 points by check. |
Error 5053 - Redemption amount must be a multiple of $10. Please try again. |
Transaction amount for Redeem is invalid |
Transaction Amount <= 0 or not multiple of 10 |
Error 5054 – Transaction failed. Please try again in 60 seconds. |
Redeem is invalid. Please try it again in 60 seconds. |
2nd Redeem transaction with the same SCENE account attempted within 60 seconds after the first one. |
Error 5055 – Transaction failed. Please try again. |
Location POS system is invalid |
Location receives a transaction that is not Micros or Maitre'D. |
Error 5056 – Minimum redemption requirements are not met. Please try again. |
Not enough food amount to qualify for redemption value |
Food amount in the check < redeem amount (See * Logic for Redemption) |
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