RMS - I didn’t receive my payroll file and/or didn’t upload to Ceridian

Question/Issue:
I didn’t receive my payroll file and/or didn’t upload to Ceridian

Troubleshooting Steps:

• Is Pay Period closed?  If so, when?
• If on Ceridian and the Pay Period was not closed by Monday, the file will not export to PowerPay.
• If not on Ceridian and the Pay Period was not closed by Tuesday, the file will not be emailed to the restaurant.
• *Disclaimer* Both weeks of payroll need to be closed by Monday for the files to be exported successfully. 
• If on Ceridian, were Payroll IDs entered into Associate profiles when created?
• If yes, IT ticket may be required.

Job Aid Reference:

Closing Pay Period
Ceridian PowerPay Export Process

Links to Training Sites:

Master Training site (Managers): 
https://sites.google.com/cara.com/rmswebpage/home

ESS (Employee Self Serve):
https://sites.google.com/recipeunlimited.com/rms/home