I didn’t receive my payroll file and/or didn’t upload to Ceridian
- Is Pay Period closed? If so, when?
- If on Ceridian and the Pay Period was not closed by Monday, the file will not export to PowerPay.
- If not on Ceridian and the Pay Period was not closed by Tuesday, the file will not be emailed to the restaurant.
- *Disclaimer* Both weeks of payroll need to be closed by Monday for the files to be exported successfully.
- If on Ceridian, were Payroll IDs entered into Associate profiles when created?
- If yes, IT ticket may be required.
Job Aid Reference:
Links to Training Sites:
Master Training site (Managers):
ESS (Employee Self Serve):