Knowledge Base & FAQ's
- Move 5000 PATT - The tip amount is not showing on the receipt
- RMS - Where can I find Badge Number and Login credentials?
- Opening a Door Dash ZIP file
- RMS - No Labour Demand Graph
- RMS - Incorrect Hours - Transition Shift
- Move 5000 PATT - Check did not Automatically Close on the POS
- Move 5000 PATT - Performing a Download from Chase Estate Manager
- RMS - I posted my count and realized there is an error in my counts
- RMS - I have not received my order confirmation from Sysco or GFS
- RMS - I created an Order in RMS and can’t see the Scheduled Delivery in my Deliveries page
- RMS - My imported invoice total does not match my paper invoice
- RMS - I have a duplicate posted invoice
- RMS - My invoice has not been imported into RMS yet
- RMS - I ran my end of day for Sunday by accident before finishing and posting my counts
- RMS - I did a price adjustment and it is not reflected on my AvT
- RMS - I am missing purchases on my AvT
- RMS - I am missing sales on my AvT
- RMS - The theoretical information on my AvT looks wrong
- RMS - I am trying to delete a Scheduled Delivery and I can’t
- RMS - I can’t find an item on my count sheet
- RMS - Missing inventory items or ordering/receiving items
- RMS - I can’t sign in to the Manager app, it says invalid customer ID
- RMS - My actual/ideal hours are not calculating in reports such as Daily Overview, pay summary report, etc
- RMS - Can we add Managers to the RMS Schedule?
- RMS - How do I change the pay rate information?
- RMS - I can’t add pay rate, the job is not available when I go to the Pay Rate tab
- RMS - I can’t schedule my Associate even though they show up as active
- RMS - I didn’t receive my payroll file and/or didn’t upload to Ceridian
- RMS - My forecast and/or demand hours seem too high/low
- RMS - My Associates cannot punch into the PC Clock